Tom is a design leader who works at the intersection of strategy and delivery, helping organisations navigate complex change by grounding decisions in real human experience.
Over the past decade, he has led and facilitated service design across large-scale transformation programmes in the public sector and higher education, often working in environments with significant scale, complexity and competing priorities.
He brings a strong understanding of how to design and deliver services that work in practice, not just on paper. Alongside this, he supports senior leaders to develop design strategies that create the conditions for meaningful and lasting change.
Tom is known for his ability to surface what really matters within complex challenges, and to bring people together around shared understanding. He approaches his work with curiosity and openness, creating collaborative and inclusive spaces where better solutions can emerge.
"I’m interested in uncovering the human side of complex problems and using that to shape better solutions."