Our experience
Our team consists of hand-picked experts who have delivered outstanding results for organisations across a wide range of sectors and industries. We provide in-depth knowledge, insight and objectivity to design solutions that deliver the results you need.
You can find out more about the depth and breadth of our expertise in these assignment summaries:
Joining the dots
An established single site hospital pharmacy with a complementary home delivery service was expanding to a multi-site operation. We helped the leadership team broaden their focus from just the opening of the physical location, to help them understand the wider impact on the way their business operated.
Discovery sessions identified existing pain points with their operating model and deepened their understanding of where business value was being generated and optimised, and where it was being eroded.
This enabled us to work together to co-create a holistic programme of change spanning:
- How they delivered their services: driving efficiency and effectiveness for current ways of working as well as designing new requirements
- The processes and technology that underpinned them: optimising the use of technology to automate the business and better use of data for decision-making
- Their organisational design, role profiles and performance management arrangements: clarifying accountability, ensuring there was the right capacity, in the right place, at the right time, and driving both task and behavioural performance dynamically throughout the year
- Their reporting, management information and governance mechanisms: deepening autonomy and empowerment, encouraging innovation and enabling better prioritisation
- Underpinned by all the necessary change support to ensure these new ways of working would be adopted and the change would stick: an overarching change narrative, communications and staff engagement plans, training, briefing, guidance and specific change adoption support.
This not only future proofed their business as a scalable multi-site operation, but also provided immediate staff engagement and efficiency benefits.
What the client said:
Working with the team was a productive and insightful experience. We greatly appreciated your depth of expertise and the structured approach you brought to each phase of the project. Your team’s ability to balance current needs with future scalability requirements was invaluable. We particularly appreciated the comprehensive nature of the change impact assessments that made sure that they weren’t just theoretically sound, but practicably implementable and impactful.
Everyone from the team was really easy to work with – you listened well, and quickly understood our business and issues. The quality of all the outputs was very high and this made it incredibly easy for us to use the materials you produced in implementing the changes.
You brought a welcome and impressive blend of skills and expertise across strategic leadership, communication, process engineering, data integration and business insights.
Taking a step back
An established specialist architectural practice was tackling a significant internal transition and responding to a period of rapid growth, which caused them to seek advice on their organisational structure. We worked with the leadership team to help them take a step back and look at their business holistically before embarking on isolated structural change.
This enabled them to create a comprehensive programme of change which moved through three phases:
- Foundational elements required to underpin future changes
- Organisational changes to provide the right infrastructure for the longer term
- Iterative improvements to optimise those areas which were working well
In shaping this we created the space for a nascent leadership team to truly understand the drivers of success in their business, the critical pain points and those areas which differentiated themselves from their competitors. They shaped and created the foundations for a new cultural blueprint and narrative for their organisation as it entered the next phase of growth.
What the client said:
From the outset, the team demonstrated exceptional expertise and an intuitive understanding of our business needs. The discovery workshop they facilitated was particularly beneficial, helping us clarify our objectives and prioritise effectively. It was clear that they possessed a wealth of knowledge and were genuinely invested in our success. The collaborative approach they took fostered a highly productive environment, allowing us to fully engage in the process and come away with clear, actionable steps. I would highly recommend them to any organisation seeking to navigate change and improve its operations – their professionalism, expertise, and commitment to client success sets them apart in the consultancy field.